FAQ

Yes, there is a $100 incidental hold, per night, upon check-in at Hotel Zelos.

All meeting rooms feature a range of extras, from video connectivity for visual presentations to house sound and wireless internet.

Hotel Zelos caters to group events, small to large. Please contact us at [email protected] to learn more about room block availability.

Please contact us at [email protected] to schedule a site tour of our event space.

Pets are welcome subject to a one-time $75 deep cleaning fee per reservation. There is no weight limit.

Please advise the hotel that you are bringing a pet before arrival. When the pet is a service animal, please notify us when making a reservation, and the fee will be waived, and proof of documentation is not required.

Our 6th-floor fitness studio features high-tech workout equipment, as well as yoga and Pilates gear.

Rollaway beds must be requested 72 hours prior to arrival.  Rollaway beds can be placed at $30 per night (based on room type and availability).

Valet parking is available at Hotel Zelos daily from 7:00 am – 11:00 pm ($55 per night plus tax). Days, hours, and pricing are subject to change.

Hotel Zelos is conveniently located 13.5 miles from San Francisco International Airport and is approximately 20 minutes away by car or taxi, or 45 minutes by BART. Hotel Zetta is also located approximately 20 miles from the Metropolitan Oakland International Airport (OAK), a 30-minute drive by car or taxi, or 28 minutes by BART.

Contact us to request early check-in or late check-out. We always do our best to accommodate early check-in and late check-out requests; however, these will be honored on an availability basis. Standard check-in time is 3:00 pm, and check-out is at 12:00 pm.

Early Check-In Fees:
10:00 am check-in $65 + tax,
12:00 pm check-in $55 + tax

Late Check-Out Fees:
3:00 pm check-out $75 +tax
6:00 pm check-out $125 + tax

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

You may cancel your reservation without penalty until 3:00 pm local hotel time, two days before arrival (48 hours). Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Hotel Zelos has a mandatory guest amenities fee of $35 per night (plus tax) per room. For more information, please visit our amenities page.