FREQUENTLY ASKED QUESTIONS

Booking direct gets you the best available rate guarantee, a complimentary room upgrade when available, and the most flexible cancellation policy.

Early check in and late check out are available upon request and subject to availability. An additional fee may apply, and after 6:00 PM a full night's rate applies.

Check in begins at 3:00 PM and check out is at 12:00 PM noon. Hotel Zetta operates a 24 hour front desk, so late night and early morning arrivals can be accommodated at any time.

Guests may cancel without penalty until 3:00 PM local hotel time, 48 hours prior to arrival. Special cancellation policies may apply to packages, promotions, specific arrival dates, and select rate types.

Yes. Hotel Zetta's front desk is staffed 24 hours a day, 7 days a week, 365 days a year.

There is no minimum age to check in. Guests of any age may check in, although a valid government issued photo ID is required for all guests.

A mandatory Guest Amenities Fee of $35 plus tax per room, per night applies to all bookings except select contracted rates. Government taxes also apply, and a refundable $100 incidental hold per night is collected at check in.

Reservations must be guaranteed with a valid credit card at the time of booking. A refundable $100 incidental hold per night is collected at check in, and guests are responsible for any damages caused to hotel property during their stay.

Hotel Zetta accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Guests with questions about prepaid cards, virtual cards, Apple Pay, Google Pay, or other digital payment methods should contact the hotel before arrival.

Hotel Zetta maintains 24 hour security and a property wide security alarm system. Guest rooms and public areas have smoke alarms, fire extinguishers, and carbon monoxide detectors, while every guest room also includes a laptop compatible safe. A safety deposit box is available at the 24 hour front desk.

Hotel Zetta is a 100% non smoking property. Smoking of any kind, including electronic cigarettes and vaping, is not permitted in guest rooms, on balconies, or in indoor public areas.

A mandatory Guest Amenities Fee of $35 plus tax per room, per night applies to all bookings except select contracted rates. The fee includes 1 Gigabit fiber Wi Fi, local calls, access to the 24 hour fitness center, complimentary coffee and tea from 7:00 AM to 11:00 AM, an in room reusable water carafe, and an espresso machine upon request.

Zetta rooms run standard San Francisco size, 250 to 300 square feet. The second floor makes up for it with Hotel Zetta's Playroom, complete with a giant Plinko wall, shuffleboard and a pool table. Guests who want more space in the room itself can book the 800 square foot Zetta Suite, which has a wet bar, a dining area and city views.

Yes. Hotel Zetta has fully ADA compliant accessible guest rooms and public areas. Accessible room categories include Superior King, Deluxe King, Deluxe Double, and Premier Studio King, with features including roll in showers or ADA tubs, grab bars, lowered workspaces, accessible counters, visual and strobe fire alarms, and mobility and hearing accessibility features. Accessible rooms are guaranteed upon booking.

Yes. Hotel Zetta welcomes dogs, cats, and pets of all sizes and breeds, with no weight or breed restrictions. Up to 2 pets are permitted per room, and a one time $75 deep cleaning fee applies per reservation.

Yes. Hotel Zetta provides 1 Gigabit fiber high speed Wi Fi throughout guest rooms and public areas. Wi Fi is included in the mandatory Guest Amenities Fee.

Yes. All guest rooms have individual climate controlled air conditioning and individual heating controls.

Complimentary cribs are available upon request at no charge. Rollaway beds are not available.

Yes. Daily housekeeping is provided for all occupied guest rooms. Guests can also participate in the Go Green Program to customize their linen and towel exchange frequency.

A mandatory Guest Amenities Fee of $35 plus tax per room, per night applies to most bookings and is separate from the room rate. Government taxes also apply, and a refundable $100 incidental hold per night is collected at check in.

Hotel Zetta offers several room upgrade options. Superior King rooms can be upgraded to Well & Away King rooms with an in room Peloton, Deluxe King rooms with additional space and enhanced furnishings, Premier Studio King rooms with a sofabed and more space, or the 800 square foot Zetta Suite with a separate dining area, wet bar, sofabed, 2 full bathrooms, and city views.

Hotel Zetta offers king rooms, double rooms, and queen queen rooms. Connecting rooms are available in select configurations, including Deluxe Double connecting to Deluxe King, and should be requested at the time of booking subject to availability.

Complimentary cribs are available upon request. Rollaway beds are not available at Hotel Zetta.

Maximum occupancy varies by room type. Superior King, Well & Away King, and Deluxe King rooms sleep 2; Premier Studio King sleeps 3; Deluxe Double and Deluxe Queen Queen rooms sleep 4; and the Zetta Suite sleeps 4.

Guest rooms include a butcher block workspace, Amazon Alexa, docking station, Smart TV, USB charging ports, mini fridge, in room safe, premium linens, terry bathrobes, LATHER bath products, and seating areas. The Well & Away King includes an in room Peloton, while the Premier Studio King and Zetta Suite include sofabeds. The Zetta Suite also includes a wet bar, private dining area, 2 full bathrooms, and city views.

Yes. Hotel Zetta has 3 on site dining and bar options: The Cavalier, a London inspired upscale brasserie; Marianne's, an intimate speakeasy cocktail bar; and S&R Lounge, the lobby bar and social space.

No. Room service is not available. Guests may use third party food delivery services, with the front desk accepting deliveries for guest pickup, and The Cavalier is also available through DoorDash.

Breakfast is not included as a traditional restaurant meal. S&R Lounge offers complimentary coffee and tea and grab and go breakfast options daily from 7:00 AM to 11:00 AM, with these amenities included in the Guest Amenities Fee.

Yes. Nearby options include Zevi Cafe & Bistro, 54 Mint Cucina Romana, Burma Love, Mel's Drive In, Saluhall, Amber India, John's Grill, Ippudo, Mastro's Steakhouse, Morton's Steakhouse, and many others within approximately 0.5 miles of the hotel.

The Cavalier accepts reservations through OpenTable. The provided information does not specify how far in advance reservations should be made.

The Cavalier is open Monday through Saturday for dinner from 5:00 PM to 9:00 PM, with happy hour from 4:00 PM to 6:00 PM and Friday and Saturday from 9:00 PM to 10:00 PM. Breakfast and lunch are available for private events only. S&R Lounge is open daily, and Marianne's follows The Cavalier's hours.

The Cavalier accommodates special dietary needs upon request. Guests are encouraged to notify the restaurant when making reservations.

The Well and Away King rooms at Hotel Zetta include a private in-room Peloton bike, so guests can work out without leaving the room or waiting for the fitness center.

The Playroom at Hotel Zetta spans two full floors, with a giant Plinko wall, pool table, shuffleboard and pinball. It is the largest game space in the portfolio.

No. Hotel Zetta does not have a pool or hot tub.

Yes. Hotel Zetta has a 24 hour fitness center on the 4th floor with modern fitness equipment. Access is included in the Guest Amenities Fee, and select Well & Away King rooms also feature private in room Peloton bikes.

Yes. Hotel Zetta has a 24 hour, 2 floor game experience featuring a giant Plinko wall, pool tables, shuffleboard, pinball machines, video games, TVs, and lounge seating. The hotel also has S&R Lounge, The Cavalier, and Marianne's for socializing and entertainment.

Yes. Hotel Zetta's own Playroom is open 24 hours and features games and activities suitable for families, including pool, shuffleboard, pinball, video games, and the 2 floor Plinko wall. Nearby attractions include Yerba Buena Gardens, SFMOMA, Union Square, Chinatown, and Oracle Park.

Group room blocks can be arranged through the hotel's sales team. Contact Hotel Zetta directly or email zetta.info@zhotelssf.com for rates and availability.

Yes. Hotel Zetta offers approximately 3,000 square feet of flexible meeting and event space across multiple venues, including Demo, Reboot, Lumen, Playroom, and S&R Lounge. Converted guest rooms are also available as private meeting or breakout spaces upon request.

Hotel Zetta does not have a dedicated business center. Business services including printing, faxing, and photocopying are available through the 24 hour front desk.

Printing, faxing, and photocopying are available through the 24 hour front desk. Every guest room also includes a butcher block workspace and high speed Wi Fi.

Hotel Zetta hosts corporate meetings, team building events, weddings, private dining, social gatherings, and other private events. Meeting spaces accommodate groups from 10 guests in S&R Lounge to up to 100 reception guests in the Playroom, with additional combinations available.

Demo accommodates up to 50 reception guests, Reboot up to 20 guests boardroom style, Lumen up to 30 guests, the Playroom up to 100 reception guests, and S&R Lounge up to 10 guests boardroom style. Combined spaces can accommodate larger groups.

Audiovisual inclusions vary by meeting room and venue. Additional AV equipment and services are available for an additional fee.

Hotel Zetta offers full service catering for corporate events, social gatherings, weddings, and private dining. The Cavalier is also available for private events 7 days a week for breakfast, lunch, and dinner.

Yes, outside vendors may be utilized. Additional fees, requirements, or approvals may apply depending on the vendor and services provided.

Typically, a 50% deposit is due upon contract signing, with the remaining 50% due two weeks prior to arrival. Payment schedules may vary based on the individual contract.

Meeting and event spaces include built in AV technology and high speed Wi Fi. Converted guest rooms can also be configured as private video call setups, breakout spaces, interview rooms, or small meeting rooms upon request.

Hotel Zetta is a 5 minute walk from SFMOMA and Yerba Buena Gardens, a 7 minute walk from Union Square and Moscone Convention Center is approximately a 7 minute walk away. Oracle Park is an 18 minute walk, Chinatown is 15 minutes, and the Ferry Building is approximately 22 minutes on foot.

Levi's Stadium is in Santa Clara, about 45 miles south. The fastest way there is Caltrain from the 4th and King station to Mountain View or Santa Clara, then VTA light rail or the event shuttle. Rideshare takes about 50 to 60 minutes depending on traffic.

Hotel Zetta sits at the convergence of Union Square, SoMa and the Financial District, close to BART, SFMOMA and Westfield Mall. The hotel maintains 24 hour security and a property wide security alarm system, plus a 24 hour front desk.

Hotel Zetta is a 5 minute walk from SFMOMA and Yerba Buena Gardens, one of the closest full service hotels to the museum.

SFO is approximately 13.5 miles away and OAK is approximately 20 miles away. Hotel Zetta is a 7 minute walk from Union Square, 5 minutes from SFMOMA and Yerba Buena Gardens, 7 minutes from Moscone Convention Center, and 18 minutes from Oracle Park.

Yes. Powell Street BART and Muni Station is a 2 minute walk from Hotel Zetta. Multiple Muni bus and streetcar lines serve Market Street and 5th Street, and the Powell Street cable car turnaround is also within walking distance.

SFO is approximately 13.5 miles away and takes about 20 to 30 minutes by car or taxi or approximately 45 minutes by BART. OAK is approximately 20 miles away and takes about 30 minutes by car or 28 minutes by BART. Rideshare pickup is available at the hotel entrance.

Yes. Hotel Zetta is within walking distance of SFMOMA, Yerba Buena Gardens, Union Square, Moscone Convention Center, Oracle Park, Chinatown, the Financial District, and the Ferry Building. Powell Street BART is also only a 2 minute walk away.

Hotel Zetta offers 24 hour valet parking for $65 per night plus tax, with oversized vehicles charged $75 per night plus tax. There is no self parking on site, although the nearby Fifth and Mission Yerba Buena Garage offers independent self parking.

Hotel Zetta does not operate a hotel shuttle. Guests can use BART, Muni, cable cars, taxis, Uber, and Lyft, with rideshare and taxi pickup available at the hotel entrance.

Hotel Zetta is within walking distance of SFMOMA, Yerba Buena Gardens, Moscone Convention Center, Union Square, Oracle Park, Chinatown, and Westfield San Francisco Centre. Numerous restaurants are also within 0.5 miles, including Zevi Cafe & Bistro, Burma Love, Amber India, John's Grill, Ippudo, Mastro's Steakhouse, and others.

Hotel Zetta is highly accessible by public transportation, with Powell Street BART only 2 minutes away on foot. Multiple Muni bus and streetcar lines also serve the area, while many major attractions are within a 5 to 22 minute walk.

Yes. Hotel Zetta welcomes dogs, cats, and pets of all sizes and breeds, with no weight or breed restrictions. Up to 2 pets are permitted per room, and a one time $75 deep cleaning fee applies per reservation. Guests must notify the hotel prior to arrival.

Pet stays include a pet bed, a toy from the welcome wagon, courtesy waste bags, and a Pet in My Room door hanger. The hotel also donates $5 from every pet fee to the SF Humane Society.

Yes. Hotel Zetta is pet friendly, with a one time $75 deep cleaning fee per reservation. Up to 2 pets are permitted per room, regardless of the number of nights.

No. Hotel Zetta has no weight or breed restrictions for pets. Dogs, cats, and pets of all sizes and breeds are welcome.

Common areas such as lobby and guest room.

No, not in the hotel. A walk in the surrounding area.

Yes. Complimentary luggage storage is available 24 hours a day, 7 days a week, before check in and after check out.

Yes. Concierge service is available through the 24 hour front desk. The concierge can assist with local dining, attraction tickets, event bookings, transportation arrangements, and special requests.

Yes, packages can be shipped to the hotel. A package can be received by our team as early as a week in advance. Package should include a registered guest name. A package handling fee may apply.

Yes. Valet laundry and dry cleaning services are available through a third party provider. The front desk can arrange pickup and delivery, and irons and ironing boards are available in all guest rooms.